Overview
For over 11 years, Arts Centre Melbourne entered into a Managed Services agreement with Lumicom to maintain and support specific Audio-Visual systems installed in the Theatres Building, Hamer Hall and the Australian Music Vault. Services included fault identification and rectification, preventative maintenance, Scala Digital Signage support, and management of paging, CCTV, IPTV, and LED screen systems. This agreement was necessitated by the need for reliable operation and maintenance of these critical systems to ensure smooth functioning of the Arts Centre’s events and operations.
Lumicom’s proactive approach minimised downtime, improved system reliability, and enabled seamless event operations. The introduction of the Dashwall monitoring system provided real-time system health updates, further enhancing performance.
Action
Lumicom provided comprehensive managed services, including telephone support, remote AV/IT support, on-site fault identification, and rectification of faults. They also managed the removal, transport, and re-installation of faulty equipment. Preventative maintenance was scheduled to ensure the reliable operation of the paging and signage systems. Additionally, Lumicom offered Scala design and content support, contract management, and reporting services.
The Managed Service included:
- Scala Digital Signage Software
- Front of House Paging System
- Back of House Paging Systems
- CCTV and IPTV Systems
- LED Screens
- Australian Music Vault
ARTS
Support and Operations Services
Customer: Arts Centre Melbourne
Location: Theatres Building, Hamer Hall, Australian Music Vault
Industry: Arts & Entertainment
Solutions
- Scala Digital Signage Software
- Front of House Paging System
- Back of House Paging Systems
- CCTV and IPTV Systems
- LED Screens
- Australian Music Vault
Result
The Managed Services agreement resulted in improved reliability and performance of the Arts Centre’s Audio-Visual systems. Lumicom’s proactive maintenance and quick response times minimised downtime and ensured that the Arts Centre’s events and operations ran smoothly. The implementation of the Dashwall monitoring system provided real-time health status of their system, further enhancing system reliability.
Sustainability
The agreement emphasised sustainability by including provisions for preventative maintenance, which helped extend the lifespan of the Audio-Visual systems. Lumicom’s commitment to regular maintenance and updates ensured that the systems remained functional and efficient, reducing the need for frequent replacements and minimising electronic waste.