Support Services

In many cases, the investment and reliance on an AV system is extensive. To enable this investment to provide ongoing quality operation, every AV system needs to be supported both by on-site and off-site staff, and backed up by quality design and management.

Providing ongoing support for your own AV solutions can be challenging, let the Lumicom professionals manage it all with a Support Service Agreement. We can not only install your AV solutions, we can also provide ongoing remote support for your own peace of mind.  Our Support Service Agreements are an investment in cutting-edge technologies, custom designed to present your business in the best possible light.

A critical failure of any component in the system at an inopportune moment can be a major disruption that leads to user frustration and a tarnished business image.

Lumicom offer a range of maintenance and support tiers to provide tailored service solutions that include preventative maintenance and emergency call-outs to ensure disruption free operation. All Lumicom support plans can include remote monitoring, where in many cases technical issues can be identified and solved without needing to attend on site. Our unique support management portal allows customers to lodge and track the progress of service calls.

It’s how you support your business. Talk to us today about how we can help.