Overview
For over 13 years, Collingwood Football Club has partnered with Lumicom for a comprehensive Managed Service agreement to maintain and support their AV systems at the AIA Centre and Glasshouse.
Action
Lumicom provided a range of services under the support agreement, including issue resolution, preventative maintenance, regular testing, active system monitoring, and AV integration consulting services. The team also offered remote support capabilities, on-site fault identification, and rectification, as well as scheduled preventative maintenance on a quarterly basis. We managed software licensing, subscriptions, and hosting services to ensure ongoing manufacturer support and compliance with licensing regulations.
Result
The support agreement led to improved reliability and performance of the AV systems at Collingwood Football Club. Lumicom’s proactive maintenance and monitoring reduced downtime and ensured that any issues were promptly addressed. The club benefited from seamless AV operations, which enhanced their overall experience and functionality of the facilities.
SPORT
Managed Services, Preventative Maintenance, AV Consulting
Customer: Collingwood Football Club
Location: AIA Centre
Industry: Sport
Sustainability
The support agreement emphasised sustainability by including regular preventative maintenance to extend the lifespan of the AV equipment. Lumicom’s remote support capabilities reduced the need for on-site visits, minimising the environmental impact of travel. Additionally, the use of licensed and compliant software and music services ensured that the club’s operations were sustainable and legally sound.