Overview
AusNet, in partnership with Jasco Consulting, faced significant challenges with outdated Video Conferencing (VC) technology, which disrupted operations and highlighted the need for reliable and user-friendly systems. Lumicom stepped in to upgrade 64 meeting rooms, two boardrooms, and a hybrid Townhall Space by deploying state-of-the-art POLY and Microsoft Teams technology, upgrading displays and audio systems, introducing a room booking solution, and implementing a proactive Managed Service monitoring system. Tailored training and user guides ensured seamless adoption, while transparent communication upheld trust.
Challenge
AusNet, supported by its partner Jasco Consulting, faced significant challenges with outdated Video Conferencing (VC) technology across their city-based and regional offices. The inefficiencies in their meeting room technology disrupted business operations, creating frustration and slowing decision-making processes. The increasing reliance on VC technology highlighted the need for a reliable, secure, and user-friendly system to enable effective collaboration.
Solution
Lumicom partnered with Jasco Consulting to implement a comprehensive upgrade across AusNet’s meeting spaces. The solution involved:
- Upgrading displays for better visibility and performance.
- Introducing a room booking system to streamline meeting scheduling.
- Replacing outdated audio systems with state-of-the-art solutions.
- Deploying POLY and Microsoft Teams technology across 64 meeting rooms, two boardrooms, and one hybrid Townhall Space.
- Providing tailored staff training and user guides to maximise usability.
- Implementing a Managed Service monitoring system to proactively detect and resolve faults before they impact users.
- This end-to-end approach ensured seamless integration of modern technology while addressing user challenges effectively.
CORPORATE
Meeting Space Renewal
Customer: AusNet Services
Partner: Jasco Consulting
Location: Freshwater Place office, Melbourne
Industry: Corporate
Solutions
- POLY & Microsoft Teams Video Conferencing technology
- Upgraded audio systems
- Room booking system
- Tailored staff training & user guides
- Implementing a Managed Service monitoring system
Result
Over five years and more than 30 projects, Lumicom transformed AusNet’s meeting environments, achieving exponential improvements in productivity and collaboration. The upgraded VC systems proved robust, functional, and user-friendly, allowing AusNet’s teams to conduct sophisticated, seamless virtual meetings. Enhanced IT infrastructure enabled secure and efficient operations, reducing downtime and fostering a more collaborative workplace. The positive impact has been evident in AusNet’s ability to work smarter and achieve more.
Sustainability
The solutions provided by Lumicom were designed for long-term use and scalability, ensuring AusNet could adapt to future needs without overhauling the system. By upgrading infrastructure to meet modern standards, Lumicom reduced inefficiencies, energy consumption, and the waste associated with outdated technology. The proactive monitoring system further minimised resource usage by reducing the need for on-site technical support and downtime, contributing to a sustainable and efficient operational model.
Over five years and 30+ projects, Lumicom transformed AusNet’s meeting environments, delivering robust, functional, and secure VC systems that improved productivity and collaboration. Ethical practices prioritised system security and clear communication, while sustainable solutions minimised energy consumption, reduced waste, and ensured scalability for future needs.